City of Gastonia Resumes Normal Utility Collections, Offers Extended Payment Plans

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This page was updated July 30, 2020.

The City of Gastonia and Two Rivers Utilities has resumed normal utility collection procedures on past-due accounts. Since March, executive orders by the governor of North Carolina had temporarily halted disconnection of utility service for nonpayment. However, customers are still required to pay for the water, sewer service and electricity they used during this time.

Residential customers

  • On July 30, the City of Gastonia and Two Rivers Utilities resumed normal collection procedures.
  • Residential customers with balances that became past due between March 31 and July 29, 2020, can apply for an extended payment plan.
  • Under an extended payment plan, the amount of the past-due balance is divided into six monthly payments. These payments must be paid on time and in addition to the current bill to avoid possible disconnection of services.
  • If a customer does not apply for an extended payment plan, their utility services are subject to be disconnected for nonpayment effective July 30, 2020.

Nonresidential customers

  • On June 3, the City of Gastonia and Two Rivers Utilities resumed normal collection procedures on past-due nonresidential accounts.
  • Nonresidential customers with balances that became past due between March 31 and June 1, 2020, can apply for an extended payment plan.
  • Under an extended payment plan, the amount of the past-due balance is divided into six monthly payments. These payments must be paid on time and in addition to the current bill to avoid possible disconnection of services.

Utility customers who have questions can contact the City’s Customer Service number during regular business hours at 704-866-6714.